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Terms

Please note: We cannot guarantee any orders placed after the 18th of December for a Pre-Christmas delivery. All orders will be dispatched express post.


Returns Policy

Change of Mind or Orders Wrong Tickets:  All returns require prior approval. In the event that we agree to a refund the cost of postage back to us is at your expense. If we agree to exchange the cost of the postage back to us is at your expense plus you will be required to pay an additional postage charge so we can re send you the new tickets. If you order the wrong tickets and we offer you a full refund the refund amount will be less the cost of the postage of the order. We strongly encourage you to return them via a manner that can be tracked. All returned tickets must be done so and returned within 7 days of receiving your order.  We consider delivered the date of signature collected by Australia Post. No claims will be accepted under any circumstances after this point due to expiry dates. All tickets must be returned in a saleable condition – i.e not bent, ripped. 

If we send you the wrong tickets we will cover the cost of the postage return and new dispatch.  

If a refund is issued you should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please make sure you order the correct tickets.

 

Shipping

Tickets ARE POSTED TO YOU. NOT DELIVERD ELECTRONICALLY. We can ship to virtually any address within Australia. We do not ship to international locations. Australia ONLY 

All tickets are sent via registered post and can be tracked. Depending on your location delivery times can take between 2 and 10 days. You must contact us within 12 days from order date if you have not received your tickets. Claims of non delivery after this time can not be assisted with. 

No parcel will be delivered without a signature for delivery. Please keep this in mind when having tickets delivered to a residential address during the day where there may be no one home. In these cases the parcel will be returned to your local post office where you will have to collect it from. If you believe that you have not received your parcel please contact us and we will track it. A signature for the parcel is considered delivered. We will not issue a refund if a signature has been obtained and you claim that it is not delivered. 

If you provide us with the wrong postal or personal details we will not re-deliver in the event that they can’t be delivered until you pay a new deliver fee. Please you ensure your provide the correct details including FULL NAME – Christian and Surname, we will not send orders where full details have not been provided. For example an initial will not surfie – J SMITH – must be John Smith. If you do not provide your correct phone number and email address then we cannot keep you up to date with your order in the event of an issue. All receipts are issued via email only after order is placed.  

 

Expiry Dates and other Ticket terms

All tickets have a minimum of 4 months from date of expiry. In most cases tickets will come with more. We DO NOT issue refunds or exchanges for expired tickets under any circumstances.

All serial numbers of tickets are recorded prior to being sent. If you claim that you have not received all tickets that we have recorded that were sent  then those tickets will be cancelled with the respective cinema and marked as “stolen” if they are presented the police will be notified. 

For terms and conditions of use please refer to the details provided on the ticket as displayed on our site under details. Please remember that additional charges will be incurred at the cinema for serviced like 3D, booking fees, etc.  Please also consider that these tickets do not guarantee you entry to a movie on a particular day especially with Gold Class and Directors Lounge / LA Prem vouchers we encourage you to book prior as seats are limited. 

 

Fraudulent Transactions 

We take fraudulent transactions seriously. All fraudulent transactions will be referred to Victoria Police. 

 

Privacy Policy 

Any personal information we receive is not passed on to any other parties at any time. At no time do we ever receive any credit card or PayPal details except to advise a successful payment.  We are not liable for any privacy policies for the payment transaction as processed by PayPal – please refer to their terms and conditions. 

 

Payment

Payment it only accepted via PayPal or credit card. We do not accept cash or cheque. If you do not have a PayPal account you can still process credit card payments via their site to us. 

No orders will be dispatched until we have been advised by PayPal has approved your payment. 

 

Ordering

Orders will ONLY be accepted via the web site. We do not accept phone, fax, email or postal orders under any circumstances. 

 

By ordering from our website YOU expect our terms and conditions. 

 

Contact us

sales@theboxoffice.com.au